After placing your order, you should receive an order confirmation email with your order details. Please check your spam or promotions folder if you do not see it in your inbox.

Please contact us as soon as possible after placing your order. If your order has not yet been processed or shipped, we will do our best to help update or cancel it.

Once an order has been dispatched, changes may no longer be possible.

Your order number is included in your confirmation email. It usually starts with a # symbol. Please include this number whenever you contact support so we can help you faster.

We recommend choosing your usual shoe size unless the product page gives a specific sizing note. If you are between sizes, have wider feet, or prefer extra room, we usually recommend sizing up.

Many SoothWear styles are designed with a roomier toe area to help reduce pressure on the toes. Please check the specific product page to see whether that model is made for standard, wide, or extra-roomy fit.

If you are between two sizes, we recommend choosing the larger size, especially if you wear thicker socks, use insoles, or prefer a more relaxed fit.

Many customers use their own insoles with SoothWear shoes. If the product includes removable insoles, you can replace them with your own orthotics for a more personalized fit.

SoothWear shoes are designed to support everyday comfort with features such as cushioned soles, stable support, flexible movement, and roomy toe areas on selected styles.

They are made for walking, standing, working, errands, travel, and daily wear.

Our shoes are designed to improve comfort and support during daily movement. Many customers choose SoothWear because they want less pressure on their feet and better support while walking or standing.

SoothWear products are not medical devices. If you have a medical condition or severe pain, please consult a healthcare professional before use.

Most customers find them comfortable quickly, but every foot is different. We recommend wearing them around the house first to make sure the fit and feel are right for you.

Delivery times may vary depending on your location and the product ordered. Once your order has shipped, you will receive tracking information by email.

Please refer to our shipping policy for the most up-to-date delivery estimates.

Yes. Once your order has been dispatched, you will receive an email with tracking details so you can follow your delivery status.

Please check the announcement bar, cart, or shipping policy for the current free shipping offer. If free shipping applies to your order, it will be shown during checkout.

Tracking can sometimes take a few business days to update after dispatch. If your tracking has not updated for several days, please contact us with your order number and we will check it for you.

We want you to feel confident when ordering from SoothWear. If you are not satisfied with your order, please contact our support team within the return window listed in our refund policy.

Our team will provide the correct return instructions based on your order.

To start a return, contact us through our support page and include your order number, the item you want to return, and the reason for your return.

Please do not send items back before receiving return instructions from our team.

If your size does not feel right, contact us with your order number and the size you would like instead. We will let you know the available options.

Return shipping depends on the situation and the policy that applies to your order. Please review the refund policy or contact support before returning your item.

Use a soft brush or cloth to remove dirt. For deeper cleaning, gently wipe with mild soap and cold water. Avoid harsh chemicals, bleach, or machine drying unless the product page says otherwise.

We generally recommend hand cleaning to protect the shape, cushioning, and materials. Always check the care instructions on the specific product page before washing.

• Let them air dry naturally after use.
• Avoid placing them directly next to heaters.
• Clean dirt and moisture regularly.
• Use the right shoe for the right activity.